Warehouse reorganization updates
Dear Customer, the reorganization plan for our logistics activities is still in progress: we have relocated and expanded the logistics site to a new 10,000 sq.m. warehouse located in Ospitaletto (Bs - Italy) and this will undoubtedly help us to improve our service levels.
During this process we have:
- Moved 2,500 references, transferring more than 7 million pieces present in our online store
- Spent 20 days and 30 trucks moving goods
- Involved a team of 20 people in support of taking over all items in the new logistics center
- 15 people dedicated to technical support and customer service
for a total of 7 million items moved
and 30 trucks to move the items
involved in the logistic process
A dedicated team of 15 people is now in place to provide you with support and updates on your orders during this transition period.
We are committed to responding to your reports within 24 hours of your request; below is the email address [email protected]
NEW WAREHOUSE: UPDATES ON ORDER PROCESSING TIMES
Due to the large number of orders that have been accumulated, we would like to inform you that for the time being the processing times for all new orders are those communicated on the product page, i.e. 15 days for bottles/jars/accessories, 10/15 days for boxes and 8 weeks for screen printing.
We would like to remind you of the address of the new warehouse, from which orders can be picked up using the "pick-up at our warehouse" shipping method:
Via Giovanni Falcone, 14
25035 Ospitaletto BS
GOOGLE MAPS click here
Pick-ups of ready orders can be made, Monday to Friday, from 8:00 to 12:30 and from 13:30 to 17:00.
We apologize for the inconvenience, but we are confident that we will soon be able to deliver the goods you have ordered, available in stock, very quickly.
Thank you for your understanding,
The Stocksmetic team