Website Privacy Notice

(art. 13 of Regulation (EU) 679/2016)

 

This Privacy Notice describes how this Website is managed with respect to the processing of user/visitor personal data and identifies the information and personal data that we collect on users/visitors when they visit the Website.

This information is provided pursuant to art. 13 of Regulation (EU) 679/2016 to those persons who connect to Stocksmetic SRL’s corporate website and use its web services.

The www.stocksmetic.com site is owned and operated by Stocksmetic SRL with registered office at Piazza della Repubblica 32, Milan, taxation no. 10367490967, and VAT no. 10367490967.

 

1. Website navigation data, purpose and communication

When Users/visitors visit this Website, the computer systems and software procedures used to operate it acquire information on website use i.e. information on connections to internet standards and data on the behavioural models of Registered Users/Users.

The collected data are used to record the number of visitors, the use of various sections of the Website, features or useful links. However, they are not used to identify users/visitors personally.

The data are collected by third parties (Webriffe, Google Analytics, Google Adwords, Facebook Pixel, Hotjar, Live Chat, MailUp) that process them only in ways that do not permit personal identification of Registered Users/Users.

The collected data may be communicated to third party service suppliers administering and managing the Website.

 

2. Data on the Registered User’s/User’s computer, purpose and communication

When Registered Users/Users visit this Website, the computer systems and software procedures used to operate it acquire information related to the Registered User’s/User’s IP address, operating system and type of browser.

The collected data are used to ensure the Website’s security and identify trends to improve performance and customize the Website to the interests of Registered Users/Users. They are not used to identify Registered Users/Users personally.

The collected data may be communicated to third party service suppliers administering and managing the Website.

 

3. Data provided voluntarily by the Registered User/User, purpose and communication

If, while browsing the Website, the Registered User/User shares personal data voluntarily in any way (e.g. contact form on the Website, sending an email) to access certain services, the sender’s email address and/or any other collected data will be used only to respond to the Registered User’s/User’s requests or to provide the requested service.

If, while using social media (e.g. Facebook, Twitter, Instagram, etc.) via his/her personal or corporate account, the Registered User/User spontaneously and in any way requests interaction with Stocksmetic SRL’s social profile (e.g. by writing a post, sending a message, Following, Tweeting, participating in discussions or labelling), spontaneously sharing personal data (e.g. name or username/nickname, Website, email address, telephone number, personal information in the profile description, comments, etc.), such personal data will be processed by Stocksmetic SRL as the autonomous data controller in accordance with this privacy policy.

If the Registered User/User uses social media (e.g. Facebook, Twitter, Instagram, etc.) via his/her personal or corporate account, his/her personal data will be processed in accordance with the policy in use by the individual platforms as autonomous data controllers.

Personal data shared in these ways will be processed by Stocksmetic SRL to respond to the Registered User’s/User’s request and to manage it.

If the Registered User/User uses social media (e.g. Facebook, Twitter, Instagram, etc.) via his/her personal or corporate account, his/her personal data will be processed in accordance with the policy in use by the individual platforms as autonomous data controllers.

Personal data provided by the Registered User/User may be shared with third parties only if necessary to comply with the Registered User’s/User’s requests.

 

4. Data provided with the registration profile, purpose and communication

Personal data does not need to be provided in order to use the Website. However, certain services may be provided only after registration on the Website and the creation of a Registered User profile.

The personal data provided when creating a Registered User profile will be used only to provide the service requested by the Registered User.

The data provided by the Registered User during checkout (billing or shipping address different from that provided at registration) will be used only to provide the service requested by the Registered User.

The personal data provided by the Registered User may be shared with third parties only if necessary to comply with the User’s requests.

 

5. Data on online financial transactions, purpose and communication

All financial transaction data are managed directly by the payment platforms and are not processed, collected or seen by Stocksmetic SRL.

For more information, please see the notices on the individual online payment platforms.

 

6. Processing

Personal data collected in accordance with the procedures referred to in points 1, 2, 3, 4 and 5 will be processed electronically by automated systems for the purposes specified in those points.

Personal data collected in accordance with the procedures referred to in points 1, 2, 3, 4 and 5 will be processed in accordance with legislation in force and the principles of legality, correctness, transparency and privacy protection provided for therein.

Personal data collected in accordance with the procedures referred to in points 1, 2, 3, 4 and 5 will be processed by natural or legal persons specifically identified as data processor or data controller at the offices of the data controller at Via Gera 16/18, Gessate, and/or only by technical staff at the registered office of the Website host and/or manager.

The personal data processed will not be disclosed.

The personal data processed are up-to-date, relevant, complete and not excessive in relation to the purposes specified in points 1, 2, 3, 4 and 5 for which they were collected and subsequently processed.

 

7. Website security measures and adopted application systems

The Website has appropriate security measures (compatible with implementation costs, the technological state of the art in terms of computer security and the nature of the data) to protect users’ personal data and prevent unauthorised access, publication or modification. The Website was developed using Magento, an open-source electronic commerce platform. This platform periodically publishes updates to resolve security problems as they are discovered. These updates are applied as soon as possible, at installation of Magento at the base of this site, compatible with implementation times and costs. Users can visit the Website using the HTTPS secure communication protocol. However, transmission of information via the Internet cannot be guaranteed as 100% secure. All passwords entered on the Website are encrypted upon saving and therefore are not saved unencrypted in the database. The user is responsible for creating strong passwords and protecting their confidentiality. The data entered by the user on the Website are saved on a password protected database that can only be accessed through authentication.

 

8. Data Controller and processor

The data controller is Stocksmetic SRL.

To contact the data controller, send an email to [email protected]

The data processors are:

-       Vivien Charrey, internal data processor

-       Webgriffe Srl, with registered office at Viottolo Peloso 1, 42013 Casalgrande (RE), VAT no. 02277170359

-       OnOff Communication Snc di Elena Enza Rossi & C, with registered office at Via Rovigana 34 /A, Monselice (PD), VAT no. 04598180281

 

9. Transfer of personal data

The personal data collected in accordance with the procedures referred to in points 1, 2, 3, 4 and 5 will be processed in Italy and will not be transferred to a third country outside the EEA or to an international organisation, or they will be transferred and stored by our service provider(s) on secure servers located outside of the European Economic Area (EEA). The website and the databases are hosted on servers provided by DigitalOcean, currently located in Frankfurt.

 

10. Transfer of data to third parties

The collected personal data will not be sold to third party companies for the sending of commercial communications.

 

11. Mandatory or optional nature of data provision

The personal data collected in accordance with the procedures referred to in points 1 and 2 are not mandatory and are collected in the legitimate interest of the data controller. Therefore, the provision of these data is optional although refusal to provide them may prevent the user from browsing the site and using its content.

The personal data collected in accordance with the procedures referred to in point 3 are not mandatory and will be used in the legitimate interest of the Data Controller. Therefore, the provision of these data is optional although refusal to provide them may prevent the user from using the services offered by the Site.

The personal data collected in accordance with the procedures referred to in point 4 are required to conclude the contract of sale via the Site. Therefore, refusal to provide them may prevent the user from creating a personal account to register on the Website.

The personal data collected in accordance with the procedures referred to in point 4 are required to conclude the contract of sale via the Site. Therefore, refusal to provide them may prevent execution of the contract concluded between the Data Controller and the registered User.

 

12. Data storage

The personal data collected in accordance with the procedures referred to in points 1 and 2 are kept only for the time necessary to perform the specified purposes. As a general rule, the Data Controller deletes user navigation data after three years.

The personal data collected in accordance with the procedures referred to in point 3 are kept only for the time needed to manage the information requests sent by the Registered User/User. Normally, the Data Controller keeps ordinary information requests for three years, but in some cases (e.g. where the request for information is related to a contract between the Data Controller and the Registered User/User or where the Data Controller requires legal advice to respond to a complaint), the Data Controller may be required to keep records of our communications for up to 10 years.

The personal data collected in accordance with the procedures referred to in point 4 are kept for as long the Registered User’s/User’s account or profile is active, and in any case, for 10 years after the Registered User’s last purchase.

 

13. Rights of the Registered User/User

Pursuant to Article 7 of the Privacy Code and to Articles 13, paragraphs 2b) and d), and Articles 15, 16, 17, 18, 19, 20 and 21 of the Regulation, we inform you that:

a)     the Registered User/User has the right to ask the Data Controller to access, correct (via his/her profile or account at https://www.stocksmetic.com/it/customer/account/login/) or delete his/her personal data or to limit or oppose their processing, as well as the right to data portability

b)    the Registered User/User has the right to withdraw consent at any time without affecting the legality of processing based on the consent given prior to withdrawal

c)     if processing is based on Article 6, paragraph 1a), or on Article 9, paragraph 2a), the Registered User/User has the right to withdraw consent at any time without affecting the legality of processing based on the consent given prior to withdrawal

d)    the Registered User/User has the right to lodge a complaint with the Italian Data Protection Authority in accordance with the procedures and information published on the Authority’s official website www.garanteprivacy.it

Exercise of the rights referred to above is not subject to any formal constraint and is free of charge. These rights can be exercised by writing to [email protected] or by registered letter with notice of receipt to Stocksmetic SRL, Via Gera 8/10, 20060 Milan, Italy.

For the purposes of the provisions above, interested parties are invited to communicate any updates of the collected data to the Data Controller at [email protected]

 

14. Automatic decision-making

The collected data will not be subject to any automatic decision-making process.

 

15. Cookies

The Cookies policy is available at {{config path="web/secure/base_url"}}cookies-policy/ 

 

This Privacy Notice was updated on 23/05/2018

Terms and conditions and privacy policy

1.Introduction

 1.1 Dear User, the site www.stocksmetic.com (hereinafter, the "Site") is owned and run by Stocksmetic Srl, whose operational headquarters are located in Via Gera 8/10, 20060 Gessate (MI) - Italy, (hereinafter, "Stocksmetic") and legal residence in piazza della Repubblica 32, 20124, Milano. VAT Number 10367490967.

 1.2 These General Use Conditions (hereinafter referred as “Terms of Use"), together with the Privacy Policy and the other General Conditions published on this Site, govern the access and the use of the site by the user, as well as the contracts of "online" sales, defined also as supply relationship, between Stocksmetic and the user.

 1.3 As "online" sales contract we refer to the distance contract concluded between a SUPPLIER, Stocksmetic, and a CUSTOMER and we mean the legal transaction having movable property and/or services as subject. For the contract purpose, Stocksmetic only employs the communication at distance called Internet.

 1.4 The use of some specific services offered on this site by some specific categories of users (hereinafter, "Users"), could involve the application of the present Use Conditions but also the application of the General Sale Conditions.

 1.5 The access to the Site or to the information contained but also to any services offered, implies the acceptance and the compliance of the Use Conditions and of the General Sales Conditions. With the access to the Site, all the Use Terms and all the other General Terms and Sale Conditions, are considered as known and accepted: because of this, it is required the user to read carefully, print and save this document before accessing to the Site.

 1.6 Stocksmetic reserves the right to modify and/or update all or part of the Use Conditions and Sale Terms and Conditions at any time by the publication of new terms or conditions. Using the site by the user mean the acceptance of all amended and updated conditions on the Site. If the user does not agree with any terms or conditions on the site, must immediately discontinue the use of the site.

 

2. User Status 

2.1 The use of any service of this site gives the utilizer the status of user.

2.2 Registration is not required for simple navigation.

2.3 Registration is necessary for the execution of orders. The registration will be carried out by the expressly provided form you find on this site. 

 

3. Registered Users 

3.1 For the registration users must:

• Be at least 18 years;
• Have all the necessary requirements to be able to enter into legally binding contracts;
• Have a valid email address
• Have a valid credit card or a bank / PayPal account for payments. 

 

3.2 The Registered Users declare that the login credentials, provided with the registration procedure, will be safely conserved and will not be disclosed to third parties (User Name and Password). All the data are strictly personal and may not be transferred to third parties.

 

3.3 The user declares under their sole responsibility, that the information provided during registration is complete, correct, and truthful. Stocksmetic will not be held liable for consequences resulting from entering false, incorrect, or incomplete information during registration.

 

4. Registered Users Categories

4.1 While registering on the Site, customers can choose between two categories of users based on the requested data inserted in the registration form:

Consumer: users who use the Site only for personal purposes excluding work or professional use. These users are not equipped with a VAT Number, excluding for example: sole proprietorships, professionals and company of persons or of capital.

Business User: users who use the site for professional purposes in the exercise of a work or a profession. These users have a VAT number including for example: sole proprietorships, professionals and company of persons or of capital.

 

4.2 The website management system automatically groups the Users (Consumer or Business) by entering their VAT number. The user is responsible for entering their correct data upon registration (in particular, the VAT number). Incorrect data will prevent the order from being fulfilled.

4.3 Foreign companies, which do not have a VAT number, must contact our customer service before making a purchase.

 

5. Application of the General Use Conditions and the other General Terms and Conditions for the different user’s categories of this Site

5.1 These Site Terms and Conditions are applied to all categories of users, as established in the introduction.

5.2 The goods sale contracts made through the Site by the Consumer are adjusted by the Sale General Conditions (hereinafter GCS) in order to guarantee to the User all the rights provided by the Leg. Dec. 206 of 2005 ("Consumption Code").

5.3 The goods sale contracts made through the Site by Business Users are adjusted by the Sale General Conditions for Business (hereinafter GCS) as just revised by the legislative decree 21.02.2014 n° 21; Users and Consumers are requested to consult CGV relevant to them (shown below) in which they can find all the essential information in accordance with ART. 49, legislative decree 06.09.2005 n° 206 ( Consumption Code ).

6. Guarantees provided by the user

6.1 The User declares and warrants that:

- The information provided by the registration are correct, truthful and accurate.

- The User will update the information provided by the registration through the special form for editing user profile.

- The Site will be correctly used as explained on the General Sale Conditions and on any instruction published time by time on the Site

- The User assumes all the liability in respect of Stocksmetic and to third parties relating to the correctness and conformity with the truth of the information published.

Stocksmetic will not be held liable for consequences resulting from entering false, incorrect, or incomplete information during registration.

 

7. Restrictions on Use of the Site

7.1 1 When accessing or using this Site, the User agrees to not:

• use automatic devices, software, or other systems intended to damage the Site, catalogue the Site or any information contained therein;
• use automatic devices, software, or other systems to try to interfere or attempt to interfere with the functions and services of the Site;
• use the Site Contents or perform framing activities even with the aim of creating or filling databases or other type of information; but also, to engage in competitive activities with Stocksmetic;
• upload, post, transmit, send advertising material, messages or commercial spam information, invitations to tenders or competitions, junk email, surveys, or other type solicitation requests;
• use the Site or any content on the Site in a way that can be considered, at Stocksmetic discretion, not reasonable and/or contrary to the purpose it was made available;
• violating any rights, including the right of copyright, trade secret, privacy, or any other intellectual property rights or other reserved rights.
• misrepresent the identity or acts to obtain money, password or personal information;
• violating any applicable legislation provision;
• publish, sell, trade, or use the Site and/or its Contents with any arrangements unless this has been expressly authorised by Stocksmetic;
• upload or try to upload viruses, worms, code, files or other elements that could cause damage to the Site, software, hardware, and other telecommunications tools to third parties. 

 

8. Faculty to limit the Site use to Users 

8.1 With its absolute discretion, Stocksmetic reserves the right to block the function of a registered user account, in case of violation of one or more General Use Conditions of the Site, of the GCS and any instruction published time by time on the Site.

 

9. The Site 

9.1 The site gives to users with the possibility to buy packaging for fragrance and skincare sector but also the related accessories.

9.2 Telephone support is available for Users to provide information, explain products characteristics and the purchasing procedures. CUSTOMER Service can be contacted, from 09.00 to 12:30 and from 13.30 to 18.00, from Monday to Friday, writing to the following e-mail address [email protected] or calling this telephone number 02 95929880

 

 

 

 

10. Prices and Rates

10.1 PRICES

The shown prices are not including VAT. Preparation and packaging costs of goods and shipment costs are related to a specific number of products. Shipping costs are excluded. By selecting the different quantities of products, it will be possible to view the prices and quantities.

10.2 Shipping costs

The shipping costs can be calculated by the user through the specific features available on the Site and they will be specified separately before the user completes the purchase.

 

10.3 VAT, DUTIES AND CUSTOMS DUTIES

For shipments outside the European Union, the shipping charges are not comprehensive of customs fees (that the consumer must pay with modality and rate of her/his own country at the delivery of the goods ), duties and customs duties of the country in which the products will be shipped.

VAT will not be charged to Business Users in the event the goods are shipped to a foreign country. VAT will be charged to Users in the event the goods are shipped to Italy.

Please remember that, pursuant to articles 3.3, 4.2, 4.3 and 6 of the website general terms and conditions, failure to enter correct data (in particular the VAT number) will prevent the order from being fulfilled. Moreover, Business Users, who do not have a VAT number (some foreign companies), must contact our customer service before making a purchase.

 

11. Payments

11.1 All the payment processes on www.stocksmetic.com are managed in order to minimise the fraud risk

11.2 Even if the User chooses to pay with PAYPAL, or with a CREDIT CARD (no extra cost) or by BANK TRANSFER, all the data will travel through a secure and encrypted server.

11.3 CREDIT CARD PAYMENTS

For payment made by credit card Stocksmetic uses a secure system with the SSL certification: by the order confirmation the data of the credit card will be transferred to the credit institution which provides the remote electronic payment service that interface with the card manager. It is provided a secure encrypted connection called Secure Socket Layer (SSL), for the authorisation and billing. This is a safe and risk-free procedure that protects the CUSTOMER from the risk of abuse. Thanks to this system, www.stocksmetic.com does not display customers’ credit card data in any way.

www.stocksmetic.com reserves the right to request additional information or the copies of a document to prove the ownership of the used card. If CUSTOMER does not provide the information www.stocksmetic.com reserves the right to not accept the purchase order. 

11.4 PAYPAL PAYMENTS

For payment made through the Paypal platform all the financial data of the user will be handled directly by PayPal and they will never be shared or displayed with www.stocksmetic.com which will receive only the confirmation of the payment on the Paypal account.

If the order is cancelled (either by the CUSTOMER or by www.stocksmetic.com) the amount will be refund at your PayPal account.

11.5 ADVANCE BANK TRANSFER PAYMENTS

The payment must be done to:

 

Stocksmetic S.r.l. società unipersonale
Via Gera 8/10
20060 Gessate, Milano
P.I.: 10367490967

BANCA SELLA
Agenzia di Milano nr. 7
Piazzale Loreto, angolo Via Doria

IBAN: IT84U0326801607052780721750
SWIFT: SELBIT2BXXX

 

       As description, the user must write the number and the date of the order, indicated in the confirmation e-mail.

For payments made by bank transfer, the CONTRACTOR reserves the right to cancel the ORDER if the payment is not credited within 10 days from the date of purchase.

11.6 ADDITIONAL COSTS AND PAYMENTS

The payments above specified do not include any additional cost for the customer.

 

12. Intellectual Property 

12.1 The contents published or accessible through the Site are protected by the laws regarding copyright and industrial property. Stocksmetic is the owner of the site and, because of this, has the entitled to the use the Site, its pages, its information or items contained in the texts, documents, photographs, drawings, graphics, software, codes, logos, trademarks, trade names or other indicative signs protected by intellectual or industrial property rights.

12.2 The user cannot reproduce, modify, reverse engineer, distribute, copy, and disclose information or elements without the prior authorisation of Stocksmetic.

 

13. Links, banners and third party advertising

13.1 The Site contains links to sites managed and owned by third parties, banner ads that recall directly or indirectly sites managed and owned by third parties and advertising in general. The user, accessing to these sites, recognizes that he is going to abandon the site at his own risk, knowing well that the General Conditions of the Site and the general conditions and instruction published time by time, do not regulate the access to third party sites. The advertising shown on the site does not imply recommendation by Stocksmetic.

  

 

14. Liability exclusions

14.1 Stocksmetic publishes information on its web site www.stocksmetic.com to provide a service to users, but disclaims all liability in case of any technical inaccuracies and/or typographical errors. Once any errors are brought to the attention, Stocksmetic will correct them immediate. Stocksmetic also can make corrections and changes to the site, if necessary, without giving any notice.

14.2 Stocksmetic does not give any guarantee that the information published on its website complies with the laws of the jurisdiction for the user.

14.3 Stocksmetic disclaims all liability for any problems, damage, virus or risks to which the user can occur using this Site and disclaims all liability for any abnormalities in the functioning of the same or the disabling of "cookies" in the user's browser. Customer is suggested to read and accept the cookie policy.

14.4 Stocksmetic assumes no liability for the wrong use of registered users' personal credentials. In Fact, they are the only ones responsible toward Stocksmetic and toward third parties of the correct use of these credentials.

14.5 Stocksmetic does not guarantee continuous and uninterrupted access to the Site and its services, which can be affected by factors, also technical, outside of its control. 

14.6 Stocksmetic does not guarantee the continuous and uninterrupted access to the Site and its services, which can be affected by different factors outside of its control. .

14.7 Stocksmetic will not be held liable for consequences for the User or third parties resulting from entering false, incorrect, or incomplete information during registration.

14.8 In each case, the possible refund for Stocksmetic responsibilities in relation to the users or to any third party is limited to the amount of Euro 1,500.00.

 

15. Applicable Law and Jurisdiction

15.1 The access and use of the site by the User are subject to the Italian law. 

15.2 In case of a dispute concerning or arising the access and/or the Site use by Business User, is exclusive jurisdiction of Milan Court.

15.3 To consumers are guaranteed the rights provided for by Leg. Dec. 206 of 2005 ("Consumer Code"); in this case all disputes concerning or arising the access and/or the site used, are exclusive jurisdiction of the Consumer Court in accordance with the provisions of the Consumer Code.

 

 

These website terms and conditions were updated on 18/12/2018